Twilly d’Hermes Hair Mist

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund less the shipping charges. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply send us an email on cs@perfumeuae.com

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Returns Policy is only applicable for the United Arab Emirates orders.

Shipping

We can ship to any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell is weight-based and as per the size of the outer box. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.