Customer Service & Shipping
Thank you for shopping at Perfumeuae.com
Perfumeuae is dedicated to offering you prompt customer service, so if you have a question about an order, or product, feel free to contact us on firstname.lastname@example.org
We offer free samples with every product order (not samples-only orders). Sample requests can be typed into a box on the final page of the checkout process. Amount of samples depends on order size. As a rule you can expect the following amount of samples based on the subtotal of the order (shipping not included):
- 200 AED or less receives 1 sample.
- 500 AED receives 2 samples
- 500 – 1000 AED receives 3 samples
- 1000 – 5000 AED or more receives 4-5 samples
We can’t guarantee you will receive all the samples you request, but, depending on availability, we will do our best to accommodate. Substitutions may occur. Note: premium samples valued over 25 AED are not guaranteed and may count as multiple samples. For overseas orders we cannot include free samples.
Sorry, but all sales of samples are final and we are unable to accept sample returns.
Most products can be returned for a refund up to 30 days after the item has been shipped. Shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable). Please email email@example.com to get return authorization and approval. We highly recommend that you return the item carefully so it is not damaged upon its return. If an item is used or the packaging is damaged we cannot offer full refund.
We accept VISA and MasterCard. We also accept ATM cards with a VISA or MasterCard logo. You can simply proceed to checkout where you will be given the option to pay with Telr
Cash on delivery
This option is only available for UAE customers for select products under various categories.
The following categories are available for cash on delivery in UAE –
EDP Spray (Tester)
EDT Spray (Tester)
Gift Set Men
Gift Set Women
The following categories are not available for cash on delivery in UAE –
Men Skin Care
Niche Perfumes for Men
Niche Perfume testers for Men
Niche Perfumes for Women
Niche Perfumes testers for Women
- Domestic Orders
We ship Sunday through Thursday, excluding holidays. Typically domestic orders are shipped within 24 hours of receipt providing it has been received before 10am UAE time. We cannot guarantee your order will be shipped out within 24 hrs, but we try our best to see that it does.
- International Orders
Due to the complexities of international shipping, we can only process and ship international orders every 7-10 days. We thank you for your patience and understanding.
We guarantee that your order arrives safely and with all new, original packaging. If, for some reason, your product arrives broken or damaged, please contact us on firstname.lastname@example.org immediately and we can make arrangements. Please notify us of any defect within 14 days of receiving your order, as anything outside this window may no longer be valid for replacement.
Perfumeuae.com does not represent or warrant that the content accessible in this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.
International Sample orders are shipped via International Express Shipping. All sales of samples are final and we are unable to accept sample returns.